Urology Clinic | Pentest Site

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Children, youth and families Healthcare providers

About the Urology Clinic

The clinic supports children and youth with genito-urinary and kidney problems. Patients may be referred for problems including:

hypospadias, hydroceles, undescended testes and other groin and scrotal problems
obstructive uropathy
tumors of the kidney, bladder and testicles
neurogenic bladder, bladder exstrophy/epispadias.

A complete urological evaluation is available for children presenting with urinary tract infection/vesicoureteric reflux.

Services

urology
urodynamics lab
intermittent catheterization teaching for children, parents, community/school
biofeedback
urological follow-up for patients with spina bifida

Important information for children, youth and families

Before your appointment

Please sign up for a MyChart account before your first visit.

Our scheduling team will call you to schedule an appointment.

Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.

We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2222 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.

Frequently asked questions

How can I make an appointment?

All patients must be referred by a Physician or Nurse Practitioner. After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, our Scheduling Team will call you to schedule an appointment.

Who should I contact if I am worried or have questions?

For any emergency, call 911. This includes emergencies involving your child’s Urology-related concerns.
For patients who are being followed by the Urology Clinic: For patients who have seen a CHEO Urology Provider, call your Nurse Case Manager or send a direct message to them through MyChart. This is not for urgent calls. Our nurses are here to give support, education and will work to coordinate your child’s care. It may take 3-5 days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first. Please avoid leaving multiple messages for the same issue.
For patients who are waiting for their first visit with the Urology Clinic: Please do not call the nurses’ line if you have not yet been seen by a CHEO Urology Provider. Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.

Sign up for MyChart to access your CHEO health record anywhere, any time.
MyChart is a secure, online patient portal that connects you to parts of your CHEO electronic health record and allows you to send two-way secure communication to your care team, complete any questionnaires your care team sends and much more.
To learn more about MyChart and sign up, visit our MyChart page and fill out the MyChart Access Request Form.

Information for healthcare providers

Make a referral

Our clinic is now accepting e-referrals with Ocean!
If you’re already on Ocean, look us up via your account by searching "CHEO".
If you don’t yet have an Ocean account, no problem - signing up is free.
Make a referral in Ocean

You can make an e-referral using Ocean, or send a referral by fax to our address below.

Contact us

Clinic C-2 B
Urology Clinic
CHEO
401 Smyth Road
Ottawa, ON K1H 8L1

Fax: 613-738-4290