Cleft Lip and Palate

Please sign up for a MyChart account before your first visit. Our scheduling team will call you to schedule an appointment.

Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.

We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2385 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.

If you need to reschedule any other CHEO appointments, please call 613-737-7600 x2222.

All patients must be referred by a Physician, Nurse Practitioner or Speech Language Pathologist. After a referral is received, we will notify the referring provider whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, our Nurse Coordinator will call you to schedule an appointment.

• For any emergency, call 911. This includes emergencies involving your child’s Cleft Lip and Palate-related concerns.

• For patients who are being followed by the Cleft Lip and Palate Program: For patients who have seen a CHEO Cleft Lip and Palate Provider, call your Nurse Coordinator or send a direct message to them through MyChart. This is not for urgent calls.