Endocrinology Clinic | Pentest Site

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Children, youth and families Healthcare providers

About the Endocrinology Clinic

Through our multidisciplinary endocrinology clinic, we provide care for children and youth with the following conditions:

diabetes (please visit our diabetes clinic page for important referral information.)

growth disorders

puberty disorders

thyroid disorders

adrenal gland dysfunction, including adrenal suppression (clinicians are encouraged to refer to the Canadian Paediatric Society's practice point about adrenal suppression for initial guidance.)

pituitary disorders

hypoglycemia of suspected endocrine origin

calcium disorders, rickets, osteoporosis and other bone diseases

sexual development disorders

lipid disorders

pediatric obesity (all referrals related to obesity assessment and management should be sent directly to the Center for Healthy and Active Living at CHEO).

transgender and gender-diverse youth (all referrals related to gender diversity should be sent directly to the gender diversity program at CHEO)

About our team

Our team consists of:

nine pediatric endocrinologists
endocrinology nurses

diabetes nurse educators
dietitians
social workers
program administrator
pharmacy technician
patient service clerks
community endocrinology partners

Our team works alongside the Centre for Healthy Active Living (CHAL) program and the Gender Diversity clinic.

Our team is active in diabetes, endocrinology, obesity, and transgender health and bone health research. We have a Subspecialty Fellowship Training Program that is accredited by the Royal College of Physicians and Surgeons of Canada.

Information for children, youth and families

Before your appointment

Please sign-up for a MyChart account before your first visit. 

Our scheduling team will call you to schedule an appointment.

Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.

We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2222 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.

What to expect during your appointment

Please arrive 10-15 minutes before your scheduled appointment time in case there are delays with parking or finding the clinic and to complete any required paperwork that may be required.

We are located in Clinic C-10 on the second/main floor.

Please bring a list of any medications your child is currently taking.

After your appointment

Your Endocrinologist will let you know if any additional appointments or testing are required after your visit.

Frequently asked questions

How can I make an appointment?

All patients must be referred by a Physician or Nurse Practitioner.  After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency.  Once we have an appointment spot to offer, our Scheduling Team will call you to schedule an appointment.

Who should I contact if I am worried or have questions?

For any emergency, call 911.  This includes emergencies involving your child’s endocrinology problem.
For patients who are being followed by the Endocrinology Clinic (i.e. already seen by a CHEO endocrinologist):  Call your Nurse Case Manager or send a direct message to them through MyChart.  Our nurses are here to give support, education and will work to coordinate your child’s care.  It may take three to five days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first though this is not for urgent calls.  Please avoid leaving multiple messages for the same issue.  Families will have access to an emergency hotline after their first visit in case of urgent concerns related to their endocrinology condition.
For patients who are waiting for their first visit with the Endocrinology Clinic:  Please do not call the nurses line if you have not yet been seen by a CHEO Endocrinologist.  Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.

Sign up for MyChart to access your CHEO health record anywhere, any time.
MyChart is a secure, online patient portal that connects you to parts of your CHEO electronic health record and allows you to send two-way secure communication to your care team, complete any questionnaires your care team sends and much more.
To learn more about MyChart and sign up, visit our MyChart page and fill out the MyChart Access Request Form.

Information for healthcare providers

Make a referral

Our clinic is now accepting e-referrals with Ocean!
If you’re already on Ocean, look us up via your account by searching "CHEO".
If you don’t yet have an Ocean account, no problem - signing up is free.
Make a referral in Ocean

You can make an e-referral using Ocean, or send a referral by mail or fax to our address below.

Endocrinology referral form

Contact us

Endocrinology Clinic, Clinic C-10
CHEO
401 Smyth Road
Ottawa, ON K1H 8L1
613-737-7600 ext. 1909
Fax: 613-738-4236