Please sign up for a MyChart account, prior to your first visit.
Our scheduling team will contact you by phone to schedule an appointment.
Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.
We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2222 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.
Please try to take a video of your child’s symptoms of concern (ex. snoring, gasping) and bring this to your appointment.
Patients should avoid, if possible, using the following puffers the day of their appointment:
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salbutamol (Ventolin – light blue inhaler) for 4 hours prior
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terbutaline (Bricanyl – blue bottom inhaler)
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fluticasone/salmeterol (Advair – purple inhaler) for 12 hours prior
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mometasone/formoterol (Zenhale – dark blue inhaler) for 12 hours prior
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budesonide/formoterol (Symbicort – red bottom inhaler) for 12 hours prior
If your child has had X-rays or a CT scan of the chest done in a non-hospital X-ray lab in Ontario, anywhere in Quebec, or elsewhere, please arrange to get a CD with the images (or online access to the images) to bring to the appointment. A written description of the X-ray's findings is not enough. If your child has seen specialists outside CHEO, please bring a copy of these reports with you. If your child has been hospitalized or visited emergency departments in Quebec or elsewhere outside Ontario, please bring copies of all discharge summaries or reports with you, if possible.
If your child has difficulty falling or staying asleep, please see our Sleep Resources page and implement healthy sleep hygiene strategies, prior to your appointment.
If your child has autism, please attend the Foundational Family Services Sleep Solutions Workshop prior to your appointment.