Plastic Surgery Clinic | Pentest Site

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Children, youth and families Healthcare providers

About the Plastic Surgery Clinic

The Plastic Surgery Clinic provides a wide variety of services of pediatric plastic surgery to the Champlain LIHN (Local Health Integration Network) and Western Quebec and Nunavut. We provide primary to tertiary and quaternary patient care both in the operating room and in the outpatient clinics. Our staff are experts in all areas of pediatric plastic surgery including craniofacial and cleft surgery, obstetrical brachial plexus palsy, peripheral nerve injury, congenital anomalies of the upper extremity, burns, facial reanimation, post-traumatic and post-oncologic reconstruction, ear reconstruction, microsurgery, vascular anomalies, and skin disorders.

About our team

Our team includes three full time pediatric plastic surgeons, two cranio-facial surgeons with pediatric expertise, one nurse practitioner, nurses, occupational therapists, physiotherapists, social worker, speech and language pathologists and administrative support staff. They are all here to make your child’s experience at CHEO a positive one. Our team members are involved in multiple multidisciplinary clinics involving other specialties.

Information for children, youth and families

Before your appointment

Please sign up for a MyChart account before your first visit.

Our scheduling team will call you to schedule an appointment.

Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.

We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2222 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.

What to expect during your appointment

Your appointment may be in person, virtual (using zoom), or by telephone.

During your in-person appointment, the team may arrange for you to have some diagnostic testing done or see another clinical care team. The nurse will call your name and place you in an exam room to get a brief history. CHEO is a teaching hospital, and as a result, your visit may involve meeting with residents, surgical fellows, and or medical students.

For virtual appointments, you should expect to receive an email with a link to join a ZOOM meeting or a virtual meeting 1 to 2 days before your appointment. If you do not receive your link, please call 613-737-7600 ext. 1011 or email virtualcarescheduling@cheo.on.ca to ensure that your email address is correct and to receive the link. If you sign up for MyChart, the link can also be found in the MyChart account.

After your appointment

Follow-up appointments will be arranged depending on your child’s needs and the findings of the team members. Patients and families can always reach out to us for any post-clinic or post-operation inquiries.

Frequently asked questions

How can I make an appointment?

All patients must be referred by a Physician or Nurse Practitioner. After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This waits time can vary based on demand and urgency. Once we have an appointment spot to offer, our Scheduling Team will reach you by phone to schedule an appointment.

Who should I contact if I am worried or have questions?

For any emergency, call 911. This includes emergencies involving your child’s Plastic Surgery-related concerns.
For patients who are being followed by the Plastic Surgery Clinic: For patients who have seen a CHEO Plastic Surgery Provider, call your Nurse Case Manager or send a direct message to them through MyChart. This is not for urgent calls. Our nurses are here to give support, education and will work to coordinate your child’s care. It may take 3-5 days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first. Please avoid leaving multiple messages for the same issue.
For patients who are waiting for their first visit with the Plastic Surgery Clinic: Please do not call the nurses’ line if you have not yet been seen by a CHEO Plastic Surgery Provider. Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.

Sign up for MyChart to access your CHEO health record anywhere, any time.
MyChart is a secure, online patient portal that connects you to parts of your CHEO electronic health record and allows you to send two-way secure communication to your care team, complete any questionnaires your care team sends and much more.
To learn more about MyChart and sign up, visit our MyChart page and fill out the MyChart Access Request Form.

Information for healthcare providers

Make a referral

Our clinic is now accepting e-referrals with Ocean!
If you’re already on Ocean, look us up via your account by searching "CHEO".
If you don’t yet have an Ocean account, no problem - signing up is free.
Make a referral in Ocean

You can make an e-referral using Ocean, or send a referral by mail or fax to our address below.

The clinic consists of several different clinics all under the umbrella of the plastic surgery team. Please see below for detailed referrals' reasons and instructions.

Mandatory information to include in all referrals sent to CHEO Plastic Surgery

Patient’s Demographics:

legal full name
date of birth
phone number (two numbers are preferable)
address
health card number.

Referring Physician Information:

full name
signature and/or stamp
address
phone and fax Number (to where future correspondence can be sent).

Referral Text or Detail:

descriptive text for referral reason.

Reasons to be referred to CHEO Plastic Surgery are many. Below are the clinic types and descriptions.

Pediatric Plastics surgery clinic

Emergency, acute and elective care
Pediatric patients with acute burns
Burn reconstructions and scar management
Skin and soft tissue congenital and acquired abnormalities
Congenital ear differences such as prominent ears or microtia (consults considered for patients after age six)
Soft tissue defects that require reconstruction
Breast related pathology (patient's BMI is required)

Cleft lip and palate clinic

Children born with cleft pathology (lip or/and palate); children with speech difficulties related to velopharyngeal incompetence with or without cleft pathology. Referral to be addressed to Nurse Coordinator for Cleft Program.

Vascular Anomalies Clinic

Children with vascular malformations or vascular tumors.

Craniofacial Clinic

Children born with craniofacial differences and craniosynostoses.

Complex upper extremity clinic

Children born with congenital hand differences and upper extremity issues, obstetrical and traumatic brachial plexus injuries.

Brachial plexus clinic

Children born with brachial plexus palsy due to obstetrical delivery problem.

Diversity clinic

Supporting children and youth in their gender identity journey.

Cerebral palsy

Children with movement disorders affecting the brain and muscles.

Contact us

Phone : 613–737–7600

Extensions:

2326 – Clinic
2754 – Nursing Station
2568 – Operation Room

Fax:
613–738–4245
613–738–4849