Pediatric Medicine

Please sign up for a MyChart account prior to your first visit.

Our scheduling team will contact you by phone to schedule an appointment.

Missed Appointments & Late Cancellations
CHEO is committed to providing timely care for children, youth, and families. If this is your first appointment in a clinic or department and you miss two appointments without giving at least 48 hours’ notice, your referral will be returned to the care provider who submitted it. They can then follow up with you to confirm whether you still need or wish to proceed with the referral.

We understand life happens and unforeseen events come up. Please notify us as early as possible by calling 613-737-7600 x2222 — ideally at least 48 hours in advance — if you need to cancel or reschedule. This helps us offer the appointment to another family and keep wait times as short as possible. A cancellation 48 hours or more in advance will not count as a missed appointment.

All patients must be referred by a physician or nurse practitioner. After a referral is received, we will notify the referring physician or nurse practitioner whether the referral has been accepted or denied, and if accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, the scheduling team will reach you by phone to schedule an appointment.

Call 911 for any emergency.
This includes emergencies involving your child’s Pediatric Medicine-related concerns.

• For patients who are being followed by the Pediatric Medicine Clinic: For patients who have seen a CHEO Pediatric Medicine provider, call your nurse case manager or send a direct message to them through MyChart. This is not for urgent calls. Our nurses are here to give support, education and will work to coordinate your child’s care. It may take 3-5 days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first. Please avoid leaving multiple messages for the same issue.

• For patients who are waiting for their first visit with the Pediatric Medicine Clinic: Please do not call the nurse’s line if you have not yet been seen by a CHEO Pediatric Medicine provider. Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.

Please include available growth charts and results of previous relevant investigations

Other information

We are not able to accept referrals: