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Did you know? Richmond Hill now offers e-billing for your water bill. Sign up today to view current and past bills.
During the Canada Post service disruption, water bills will continue to be billed. Residents are responsible to pay their water bills during this time. We encourage residents to sign up for e-billing to have uninterrupted access to their billing information and to keep their accounts up to date.
Properties in Richmond Hill are billed for water supply, wastewater service and stormwater management. These three charges are included on your water bill. Residential properties receive a bill every three months. Commercial properties are billed every two months. Properties not on City water or wastewater are billed stormwater management twice a year.
There are a number of ways to pay your Richmond Hill water bill:
Make a payment by cheque using our 24-hour drop-off box. Please attach your water payment stub to the cheque within your envelope. There is one drop-off box in our community:
You can also pay your tax bill or parking tickets using the drop-off box. Please do not use the drop off box for cash payments.
You can pay your water bills at most banks or through an automatic teller machine (ATM). You need the payment stub attached to your bill to make this kind of payment. Present your bill portion in-person to get a receipt stamp from a teller as proof of payment. Contact your bank from more information.
You can pay your water bill by mailing us a cheque payable to City of Richmond Hill. We also accept post-dated cheques for billing due dates. Send your cheque and water payment stub to:
Richmond Hill, Water and Wastewater Payments Processing Centre
P.O. Box 1998, Station B
Toronto, ON M5T 3G6
Post-dated cheques can't be returned. Please do not send cash through the mail. If paying by mail, the owner assumes responsibility for late arrival.
Your bank most likely offers telephone or internet banking options for easy bill payments such as your water bill. Contact your bank for more information. You need your 13-digit water account number from your water bill to automate electronic bill payments. Payments made through your financial institution can take 3-5 business days to reach us which may result in payments not being received until after the due date.
You can pay your water bill at our cashier's counter in Access Richmond Hill. We accept cash, cheques, money orders and debit cards. We do not accept credit cards for water bill payments. Please bring your water bill or payment stub with you when making the payment. Make a payment in person at:
Access Richmond Hill
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday excluding holidays.
We offer two pre-authorized debit plans:
An equalized plan, withdrawing payments on the first business day of each month
A due date plan, withdrawing payments on the regular due dates
Learn more about our Pre-Authorized Debit Plans.
Richmond Hill has partnered with Paymentus Corporation, a third-party service provider, to bring you the convenience of paying your water bills online with your Visa or Mastercard. A service fee of 2.25% of the payment amount is charged by Paymentus for each payment up to a maximum of $10,000 per payment. This is paid by the payer.
If you don't pay your water bill by the due date, your account balance owing becomes due immediately. A final notice will be issued and if payment is still not received within 20 calendar days from the issuance of the final notice, the water arrears will be transferred to the property tax account for non-payment. Additionally an administration charge of $47.50 will be added to the water account. Please note, if your payment is received after the water arrears have been transferred to your property tax account, the credit will remain on the water account and the amount on the property tax account will remain outstanding.
Contact Us
City Hall
123 Conestoga Drive
Glasgow G1 5QH
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