New Residents Letter
Welcome to Richmond Hill! We are here to help new residents get to know the community. Visit us in person at Richmond Hill's main Municipal Offices located at:
225 East Beaver Creek Road
Richmond Hill, ON L4B 3P4
Hours of Operation: 8:30 a.m. - 4:30 p.m., Monday to Friday
Richmond Hill is part of York Region. For information about the region, call 1-877-464-9675.
The Richmond Hill Board of Trade supports our business community. Call the Richmond Hill Board of Trade at 905-884-1961 for more information.
There are a number of by-laws in Richmond Hill that new residents should know about. View a list of our commonly requested by-laws to learn about the by-laws that may affect you, including animal control by-laws, lawn watering restrictions and parking regulations.
New residents should know about the emergency services in Richmond Hill and the numbers to call when you need help. Dial 9-1-1 when there's an emergency and you need help right away.
Service | Phone Number |
|---|---|
Fire, Police and Ambulance services (non-emergency) | 905-883-5450, |
Fire, Police and Ambulance services (for the hearing impaired): | 905-883-3664 |
1-800-268-9017 | |
Ontario Poison Centre (for the hearing impaired) | 416-597-0215 |
905-895-7313 | |
905-508-4761 | |
Ontario Society for the Prevention of Cruelty to Animals (OSPCA) York Region | 1-888-668-7722 |
905-884-1832 | |
905-953-5351 | |
PowerStream Power Outage (24 hours a day/ 7 days a week) | 1-877-777-3810 |
Enbridge Gas Emergency (24 hours a day/ 7 days a week) | 1-866-763-5427 |
Many councillors in Richmond Hill have their own websites and newsletters to talk about issues in their wards. Call the Office of the Clerk at 905-771-8800 to confirm which ward you live in.
Contact the Mayor and Members of Council by phone or email.
Learn about Council meeting dates, agendas and minutes.
Contact | Phone Number |
|---|---|
416-889-9393 | |
905-962-0900 | |
905-707-2212 | |
905-773-6818 |
Richmond Hill's local hospital is Mackenzie Health. You can reach the hospital's main call centre at 905-883-1212.
York Region Public Health Services also serves the Richmond Hill community. Call York Region's Health Connection at 1-800-361-5653 for more information.
Service | Phone Number |
|---|---|
905-886-7662 | |
1-888-256-1112 | |
905-763-9928 | |
1-866-345-0183 |
Learn more about Richmond Hill
New residents can review this website to learn more about the city and services.
To receive regular updates, sign up for our monthly e-newsletter, or follow us on social media (Facebook, Instagram, X and LinkedIn). You will also receive a print newsletter, which is mailed to Richmond Hill households each spring and fall.
Service | Phone Number |
|---|---|
1-866-8POLICE | |
York Regional Police (for the hearing impaired) | 1-800-668-0398 |
905-953-7267 | |
905-731-2664 |
Contact the following school boards for information about schools in Richmond Hill:
York Region District School Board
Phone: 416-969-8131
York Catholic District School Board
Phone: 416-221-5051
You can call Access Richmond Hill at 905-771-8800 for information about any of our City services.
Learn about:
- Property taxes
- Water services, including emergency water issues and your water bill
- Waste collection (garbage, blue bins and green bins)
- Marriage licences
- Tree maintenance
- Parks services
- Planning
- Building and development
- Freedom of Information Requests
- Snow removal services
- Program registration
- Environment and infrastructure
For information about postal services, call Canada Post Richmond Hill at 905-844-3297.
You can also contact the Richmond Hill Arena Association at 905-884-1368 to learn about our arenas.
Service | Phone Number |
|---|---|
York Region Transit (YRT) and VIVA | 905-762-2100 |
YRT and VIVA (for the hearing impaired) | 905-881-5167 |
416-869-3200 | |
GO Transit (for the hearing impaired) | 1-800-387-3652 |
416-393-4636 |
Utility Company | Phone Number |
|---|---|
1-888-764-3771 | |
1-877-362-7434 | |
1-877-963-6900 | |
310-BELL |
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