Access Richmond Hill

The Access Richmond Hill Contact Centre is available to respond to general inquiries by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m.

The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.

Services online

You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.

Customer Service Portal

Accessibility services

Richmond Hill provides goods and services that are accessible to all of our residents and customers.

Learn more about our accessibility services.

Translation services

We have translation assistance available for residents who need services in languages other than English.

Cashier services

The Access Richmond Hill Contact Centre sells:

Broken or damaged Richmond Hill labelled green bins can be exchanged for free at the Operations Centre, 1200 Elgin Mills Road East.

We also process payments for:

We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.

Questions

Contact Access Richmond Hill if you have questions about any of our services, including:

Service Charter

Learn more about our Service Charter.

Service Commitments

Email and web inquiry to Access Richmond Hill will be reviewed and you will hear from us within 2 business days.
General phone inquiries, responds to questions or concerns regarding programs and services will be handle by one of our live customer service advisors Mon-Fri between 8:30-4:30pm.

City Hall
123 Conestoga Drive
Glasgow G1 5QH

111-222-3333
mail@example.com